Frequently Asked Questions

What image formats do you accept?

Primarily vector formats (eg .cdr, .eps, .pdf, .ai), but if the material is not vectorized, also bitmap formats (eg .jpg, .png, .bmp, .gif, .psd ).

For vector format and .psd – please include the font or curve or rasterize the text.

Do you accept a Word document?

Yes, it is worth noting that the quality of the image embedded in the document may deteriorate. You may also have a problem with the font if you don’t have one, so it’s a good idea to include the font separately. Please also include the original image so that the document is used as a visual design and re-edited into a printable version based on the raw material.

Save a Word document in the best PDF format.

Do I have to edit it if I also want text for the image?

No need to edit, just send the original image with the text and a short description of the idea. In such cases, we edit and send a visual design back to you before making the final product.

I don’t know if the size of the image is good.

Send the image to our address at [email protected] and and in what size you would like. We will respond within a couple of hours once we’ve determined if the size is suitable for printing or not.

Can you improve the vectorization of the graphics?

It depends on the graphics, but in most cases we can fix them.

Do I need to print the image?

No. In all cases, we need the original digital image. The quality of an image that is printed once and then scanned back deteriorates.

Do you also accept an old traditional paper image?

Yes, we can digitise a paper image, book, booklet, drawing, etc. in a maximum size of A4.

How do I get the picture or graphics to you?

Send it to [email protected] or bring it into our shop on a data carrier. We have a memory card reader. We CANNOT copy an image from a mobile phone to our computer with a data cable. Bluetooth neither, so please send it in advance by e-mail.

I don’t have my own picture or the ability to get or download the picture.

We can also download images from the internet in-store, providing they are not copyrighted.

How long does it take to make the products?

It depends on the product, the technology used and the number of products and prints. We can usually make a couple of T-shirt prints and mug prints in-store in 15 to 20 minutes. We can usually complete an order of 10 to 20 pieces in 1 working day.

How can I pay?

In the shop you can pay with cash and card. Bank transfer can also be arranged.

How do I get the product?

The products can be picked up at our shop at any time during opening hours. We can deliver to any part of the country on request for a fee.

What is a vector image?

Vector graphics use geometric primitives to draw an image. These elements can be points, lines, curves, and polygons.

The advantage of a vector image is that it can be enlarged and the printed image remains sharp.

What is a raster image?

A raster image, also known as a bitmap image, is made up of pixels arranged in a matrix-like arrangement. The pixels that make up the rows and columns can be different colours, and the drawing is made up of these dots. The image of pixels is also referred to as a bitmap, one of the most important properties of which is the resolution. Image quality is determined by several types of resolution at the same time.

What resolution / size image is ideal?

Images above 100-150 dpi, 600×800 images,13×13cm images can now be enlarged without any significant quality degradation. Image quality is affected by the image format.

What is the difference between RGB and CMYK?

RGB is the colour of light. It is used in monitors and projectors.The three basic colours are red, green and blue.

CMYK (object colour) is used for printing. The four basic colours are cyan, magenta, yellow and black.